Frequently Asked Questions
Everything you need to know about shopping with Somerset House.
What are your standard shipping times and rates?
We offer standard shipping across the continental US within 3-5 business days. Shipping is free on all orders over $75, while a flat rate of $6.95 applies to smaller orders.
What is your return policy?
We accept returns of unused and unopened items within 30 days of delivery. Please ensure all original packaging is intact to receive a full refund to your original payment method.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Which payment methods do you accept?
Somerset House accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange for a priority replacement or a full refund at no additional cost to you.