Returns & Exchanges
At Somerset House, we want you to be completely satisfied with your purchase; if for any reason you are not, we offer a 30-day window for returns and exchanges on all eligible items. Please ensure products are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original Somerset House packaging, ensuring all tags are attached and the packing slip is included inside.
Ship the Items
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing